FAQ

You may return your purchase for a full refund within 5 days, starting from the day your order was delivered. Original shipping charges are non-refundable. Item(s) returned must be in the same condition as delivered with our 2nd STREET price tag attached in its original position. No refunds or exchanges on item(s) without our price tag. Item(s) that has been worn, damaged, altered, or washed will not be eligible for a return.

Please contact us as soon as possible and we will be happy to assist you.

To begin the returns process for a product purchased online, please go to our Return Page and submit your return request from "Return Form" .

No, We do not offer exchanges.

No, we do not accept returns for online purchases at our physical stores.

We offer UPS Ground for all domestic orders. Express shipping and International shipping are currently unavailable.

Standard (UPS Ground)
Flat rate $5.00 
3-8 Business Days

We ship all domestic orders except shipments to Puerto Rico, Guam, US Virgin Islands, American Samoa, and Northern Marina Islands.

Make sure to double check your billing and shipping address when placing an order. 2nd STREET USA is unable to reroute packages. 

Once 2nd STREET USA has released the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. 2nd STREET USA is not responsible for stolen packages that were successfully delivered by the carrier.

Customers will receive a shipping confirmation email with tracking number. For questions or concerns about the whereabouts of your order once it has shipped, please contact the carrier directly:

UPS: 1-800-742-5877 

Please note: tracking information will be updated online one (1) business day after your order has been shipped.

Orders (excluding orders placed holidays) will be processed and shipped within 3 business days once credit card authorization and verification have been obtained. Please note: Saturday and Sunday deliveries are not available. 

Availability of products is not guaranteed. If you have ordered an item that is not available or delayed, we will notify you via email. 

No, We are not able to alter or cancel orders once they have been shipped. Refused packages are subject to a $15 restocking fee..

Unfortunately, we do not allow in store pick up for online orders. Please contact us if you have any issues or concerns.

Your order items might be shipped from different locations separately. Please contact us so we can assist you.

No, Express Shipping is currently unavailable.

Unfortunately, International Shipping is unavailable.

No, We do not ship to any PO BOX addresses.

Refused packages are subject to a $15 restocking fee.

No, We do not replace lost or stolen packages since we don’t stock the same inventory. Once 2nd STREET USA has released the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. 2nd STREET USA is not responsible for stolen packages that were successfully delivered by the carrier.

Please check with your surrounding neighbors and/or landlord to ensure your order was not mistakenly picked up. If you are still unable to locate your shipment, please reach out to us via our contact form and we will be happy to assist you.

Delivery period is not guaranteed and orders that do not require a signature may be left at your shipping address if you are not home. We suggest that if you will not be home and are concerned about your order’s delivery, to place an order when you are home for sure to ensure you receive your package. Once 2nd STREET USA has released the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. 2nd STREET USA is not responsible for stolen packages that were successfully delivered by the carrier.

All luxury brands sold at 2nd STREET USA are authenticated by Entrupy (powered by Artificial Intelligence and determine authenticity by taking photos of materials) or by our Japan and USA based authentication teams, with more than four decades of experience in luxury brands.

If you have made a purchase from us and have a concern about the item’s authenticity, please contact us within 3 months from the date you received the item. Our team of in-house authenticators will do a thorough complimentary re-inspection. If they determine it’s inauthentic, you get a full refund.

Unfortunately any discount code cannot be applied to previous purchases.

Only one discount code can be used per order and cannot be combined with other promotions.

No, all sales are final. No returns or exchanges. 

Yes, any item can be on hold only for up to 1 day. If you don't come back on that day, we will put the item(s) back to where it was.

No, we do not trade.

We do not provide any sort of notification or pre-order services because all items we have are one of a kind.

We buy clothes, bags, shoes, and other accessories. See more information from here.

We accept all sizes, but the purchasing price may vary according by size.

No, we do not have a fixed rate. Our buyers with broad knowledge on the current fashion market will evaluate each item carefully. We determine a price based on the current trends, seasonality, and condition. Please feel free to bring in your items for estimation.

The purchasing price that we offer may vary on the condition of the item, therefore you need to bring your item to the store in order to get an estimate.

You will need to bring a valid photo ID such as Driver's License, Passport, State ID, or Military ID. Depending on state of the store, a valid government issued photo ID that is issued within the U.S. including U.S. territories may be required. Please contact the store you are visiting for more details. (Find a Store here)

Also, you must be 18 years or older to sell, or be accompanied by a guardian of parental authority with valid photo ID.

Yes, we are always open regardless the season! However, our purchasing price may change depending on the season.

We do not accept the following items:

• Items that are prohibited by law and/or company policy
• Items that are monogrammed and/or personalized
• Items that are in poor condition (damaged, dirty, odor, etc)
• Replica, counterfeit, or fake items
• Clothing: Kimono, school uniform, work uniform, wedding dress, tuxedo, pajamas, underwear, swimwear, skiwear, wet suit, children’s wear, babywear and rainwear
• Accessories: gold, platinum, jewelry, towel, handkerchief, stockings/tights and socks

See more information from here.

We currently do not accept the following brands:

ALAIN SILBERSTEIN
AUDEMARS PIGUET
A・LANGE & SOHNE
BAUME & MERCIER
Bell & Ross
BLANCPAIN
BREGUET
BREITLING
BVLGARI
CARTIER
CELINE (except for bags and wallets)
CHANEL（except for bags and wallets)
CHAUMET
CHOPARD
Christian Dior（except for bags and wallets)
CORUM
dunhill
ETRO
FENDI (except for bags and wallets)
FRANCK MULLER
GERALD GENTA
GIANNI VERSACE
GIRARD PERREGAUX
GOYARD（except for bags and wallets)
GRAHAM
GUCCI（except for bags, wallets, and belts)
HERMES
HUBLOT
IWC
JACOB & Co
JAEGER-LECOULTRE
LOEWE
LOUIS VUITTON (except for bags, wallets, and belts)
OMEGA
PANERAI
PATEK PHILIPPE
PRADA SPORTS
PRADA（except for bags and wallets)
RAYMOND WEIL
ROGER DUBUIS
ROLEX
S.T. Dupont
TAG HEUER
TIFFANY & Co.
TUDOR
VAEHRON CONSTANTIN
ZENITH

You do not need to make an appointment, you can bring the item(s) anytime during our store hours. Check your store here.

You need take your parent or legal guardian with you so that they can sell your items for you. They must have a valid ID with them to sell your items. Please go to the question, "What do I need to bring with me in order to sell my used items?" for more information about what you need to sell your items.

Unfortunately, we cannot send our buyers to your house. Please bring your items to our store.

Unfortunately, you are required to take the unacceptable items with you.